Frequently Asked Questions

How do I book my trip?

You can contact us by email or phone – contact details at the foot of each page. We can arrange a time for a consultation. Popular tour prices are shown on the web site, customized quotes can normally be done in a couple of days.

Please visit the Terms & Conditions for details and the Booking Form.

How soon should I book my trip?

We have had Guests book on a Thursday and leave over the weekend….we have some booking over a year in advance, with many in between! We guarantee daily departures on all of our Egypt tours, so we also guarantee availability. We use a selection of comparable hotels and Nile cruisers so we are always able to confirm your tour. As soon as you are definite on your desire to go and on your dates you should make your land package booking. The most important reason is to help insure getting the flights you prefer at the lowest possibly pricing. The rule of thumb is…the closer you get to the date of departure, the higher the price of the flight.

We are very flexible with changes to bookings. If your circumstances change, we can usually make a complete change of itinerary without charges and without any penalties with 45 or more days notice. Airline restrictions, if any, would still apply.

What about flight arrangements?

You will find Egypt Magic to be most accommodating with flights. We can offer assistance in booking international airfare to/from Cairo or to Cairo and back from Amman (if you’re going on to Jordan after Egypt). However…we can only provide retail airfare, to which we must add our service fee. You may very possibly do better pricewise by booking your own international air. When you find suitable flights, please give us the opportunity to advise you before you purchase; occasionally there are problems with the airline, routing or other aspect which may not be widely known. We provide this service without charge. Similarly, if you wish to use Frequent Flyer miles (which must be booked directly with the airlines) we strongly recommend that you coordinate with us before final ticketing.


All tickets for in-country domestic travel are issued by our associates in the respective country, although Egypt Magic makes the booking arrangements. You will receive those tickets either upon arrival or just prior to the flight. This also provides needed flexibility should schedules change.

How can we get the best rooms?

We try to do that for you without your even knowing it! As we have personally visited well over 98% of the properties we know which rooms are the best at each.

When we do offer different category rooms at any hotel (for example, Pyramid view in Giza or Nile view in Luxor) we will explain the difference, both in what is provided and the cost. We try to be as objective as possible and you will often hear us not recommending a more expensive room because we don’t think it’s worth what the hotel is asking.

Of course, specific rooms cannot be guaranteed until time of check in. However, if a room in your selected category is unavailable (a rare occurrence) you will be given an upgrade at no charge.

What are the payment arrangements?

If you are making your booking within 60 days of departure we require full payment within one week of your booking. Before 60 days of departure a deposit of US$250 per person plus any international air fare we arrange for you is generally required; and the balance is due 60 days before departure.

Payments can be made by bank check, wire transfer, personal check, debit cards or credit cards (American Express, Visa, and MasterCard are accepted). All payments must be in US dollars. Personal checks are not accepted within 2 weeks of travel. We reserve the right to require confirmation of credit card ownership and responsibility and the right not to accept certain credit cards.

What travel documents will we receive?

Once fully paid our Documents Department takes over to perform a complete audit of your trip to ensure that nothing has been overlooked. Our Documents Department will prepare a complete package which will contain the following items: a general information letter, your complete trip itinerary, your invoice, a printed copy of our Terms and Conditions, vouchers for all services purchased and detailed destination information including visa requirements, hotel and other contact phone numbers, currency requirements and more. Depending on your destination and individual arrangements you may also receive airline tickets, for various services, optional brochures, and other items.

Once booked, can we make changes to our itinerary?

Certainly, subject to cancellation and change provisions of our suppliers. We are able to make one set of changes without fees (on our part) and do our best to avoid cancellation penalties from suppliers. Small charges are sometimes imposed for additional changes depending on the complexity of the change. See Travel Insurance!

Most airline tickets nowadays are discounted, which brings with it restrictions. Different tickets have different restrictions; your Sales Counselor will have details on any restrictions on tickets you have purchased from us. Under no circumstances are we able to waive airline rules and tariffs.

What’s the scoop on travel insurance? Click here for more details.

No matter how carefully a trip is planned, unforeseen circumstances can cause problems. These can range from missing a flight because of car troubles to lost luggage to a medical problem while on tour. Travel insurance is an excellent way to protect yourself from such problems and we strongly recommend its purchase. For this reason, we automatically recommend our excellent Comprehensive Coverage Plan (which we can offer only to North American clients). Full details on this coverage are furnished as part of your formal itinerary/pricing proposal through our website, and there is also an 800 number direct to the Insurance Provider for specific questions.

I live outside North America; can I book a trip with Jordan Magic/Egypt Magic?

Absolutely! About one third of all our guests reside outside North America; they come to us because of our high level of service and capability to provide an excellent holiday or vacation. We make all arrangements by e-mail or telephone and payment is usually wired to us (with credit card payments possible in many cases). Your vouchers and documents are delivered by Global Priority Mail where available or via email. There are no additional charges for these services.

And what about tipping?

Tipping is a part of the local culture in Egypt and Jordan and we will offer advice on this, when and how much.

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